Refund policy

At RoopKa.com, we offer a hassle-free 30-day return and exchange policy along with free returns and refunds. We want to ensure your complete satisfaction with your purchase.

We support 30-day returns and exchanges.
You can cancel your order within 24 hours after you place the order.
After you pay, we will take 1-2 working days to process your order, and the order will arrive in about 5-7 working days (excluding order processing time)!

Exchange Process: If you wish to exchange an item, please follow these steps:

1. Contact us within 30 days of receiving your order and provide details of the item you would like to exchange.
2. Once we receive the returned item, we will process the exchange within 7 days and notify you via email.
3. Please note that for exchanges initiated due to personal reasons, an additional $9.9 USD shipping fee will be applicable.

Refund Process: If you prefer a refund within 30 days of receiving your order, please follow these steps:

1. Ship the item(s) back to our designated warehouse within the specified time frame.
2. Once we receive the returned item(s), we will process the refund within 7 days.
3. Please allow 7-15 working days for the refunded amount to reflect in your original payment method. The exact time may vary depending on your bank.

Damaged or Incorrect Items: If you receive a damaged or incorrect item, please notify us immediately by providing photographic evidence. We will take prompt action within 3 working days to resolve the issue. We will provide a free replacement for the damaged or incorrect item.

Return address:

Note: We are unable to provide compensation or accept returns for items damaged by the customer.

For further assistance or any questions regarding our return and refund policy, please don't hesitate to contact us. We are here to assist you and ensure your shopping experience at RoopKa.com is enjoyable and satisfactory.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.